5X Your Customer Support with the Power of WhatsApp
Manage customer conversations, AI replies, tickets, templates, campaigns, and ecommerce support from one WhatsApp-first customer operations platform.
Founders & Support Teams Love us
Built for growing ecommerce and service businesses.
Broadcast, support and sell with WhatsApp.
DotsFlow gives your team the tools to manage customer replies, approved template messages, tickets, campaigns and AI-assisted support from a single workspace.
- Approved WhatsApp template workflows
- AI handoff labels for angry or high-intent customers
- Shopify and WooCommerce customer context
Get Started with Forms, Payments & Click to WhatsApp
Turn every entry point into a manageable WhatsApp customer journey.
Turn WhatsApp chats into trackable support work
Use labels, tickets, internal notes, and statuses so every customer issue has ownership and follow-up.
ExploreConvert campaigns into customer conversations
Start approved WhatsApp template flows for COD confirmation, order updates, abandoned checkout, and post-purchase follow-up.
ExploreSupport customers with product and order context
Give agents a cleaner view of customer details, ecommerce history, products, and active issues while replying from WhatsApp.
ExploreWhy WhatsApp?
Your highest-intent customer conversations need a real operating system.
Advanced WhatsApp CRM Features that Drive Conversion
Built for teams that need more than a shared phone.
Unified Team Inbox
Manage WhatsApp conversations, media, labels, assignments, notes, and tickets from one workspace.
AI Agent Controls
Control tone, knowledge, handoff labels, reply modes, safety rules, and customer support behavior.
Business CRM Dashboard
Track contacts, tickets, customer sources, agent performance, and message activity.
Product & Order Context
Connect Shopify or WooCommerce so agents can support customers with product and order details.
Top rated WhatsApp customer operations platform for startups & growing businesses
“DotsFlow brings WhatsApp, tickets, and ecommerce support into one clean workspace.”
“The shared inbox and handoff labels make customer conversations easier to manage.”
“Templates and campaigns give the team a proper system for customer follow-ups.”
Start WhatsApp customer operations with a guided onboarding plan.
DotsFlow helps you prepare the workspace, connect channels, configure templates, and train your team.
Starter
Growth
FAQ
Questions businesses ask before using DotsFlow.
What is DotsFlow?
DotsFlow is designed to help businesses manage WhatsApp customer operations with clear controls, team workflows, and responsible data handling.
Is DotsFlow only for WhatsApp Business?
DotsFlow is designed to help businesses manage WhatsApp customer operations with clear controls, team workflows, and responsible data handling.
Can I use AI-assisted replies?
DotsFlow is designed to help businesses manage WhatsApp customer operations with clear controls, team workflows, and responsible data handling.
Does DotsFlow support Shopify and WooCommerce?
DotsFlow is designed to help businesses manage WhatsApp customer operations with clear controls, team workflows, and responsible data handling.
How does DotsFlow handle customer data?
DotsFlow is designed to help businesses manage WhatsApp customer operations with clear controls, team workflows, and responsible data handling.